Grievance Redressal Process

Introduction:

At Andromeda Sales and Distribution Private Limited (“We” or “Us”), we are committed to providing our customers with high-quality services and transparent processes. To ensure that customer concerns are addressed in a structured, transparent and efficient manner, we have established a structured Customer Grievance Redressal Mechanism. This process applies to all customers who may have a grievance regarding any aspect of our products, services, or interactions with our representatives.

To highlight such instances and register a complaint/ grievance related to Credit report, Consent withdrawal, etc. we request you to follow the below-mentioned process.

Filing a Grievance:

Level 1:

Customers can lodge their grievances as mentioned below and they will receive an update/response within 72 working hours from Andromeda team.:

  • Email ID: contact@andromeda.in
  • Website: www.andromedaloans.com

Level 2:

In case a customer doesn’t receive a response from Level 1 within 72 working hours then the customer may raise his/her complaint by sending an email at grievance-officer@andromeda.in and the customer will receive the update/response within 72 working hours.

Acknowledgment:

Upon receiving a grievance:

  • An automated acknowledgement will be sent to the customer’s registered email ID immediately upon receipt of the grievance.
  • A ticket will be generated in the system for tracking purposes.

Initial Review:

  • The grievance will be reviewed by our Customer Service Team.
  • The Customer service team may contact the customer for additional information, if required.

Investigation:

  • The grievance will undergo an in-depth review by the relevant department.
  • The matter will be escalated to the respective stakeholder for action.
  • This email will be highlighted to all concerned senior officials, for quick resolution and oversight.

Details of Nodal Grievance Redressal Officer:

  • Name of the Officer: Mr. Sunnil Nayar
  • Designation: Nodal Grievance Redressal Officer
  • Office Address: 158, Dani Corporate Park, CST Road, Kalina, Santacruz East, Mumbai 400098.
  • E-mail: grievance-officer@andromeda.in
  • Contact: +91-9152556556

Note: We will send our final response or explain if more time is needed within the above-mentioned TAT from the receipt of the query or complaint.

For Transunion CIBIL related issue: If the concern is related to your Credit Information Report, you may reach out to TransUnion CIBIL. You can raise a consumer dispute with CIBIL directly at – Consumer Dispute Resolution | CIBIL

For Equifax related issue: If the concern is related to your Credit Information Report, you may also reach out to Equifax . You can raise a consumer dispute with CIBIL directly at Consumer Dispute Resolution | Equifax

Updated as on 27.11.2025